Help Center

Answers & guidance — fast

Everything customers need to know — ordering, local delivery, sizing, care, returns and how we handle payments. Still stuck? Contact our support team below.

Frequently asked questions

Browse by topic or search above — the most common questions are listed below.
How do I place an order? Ordering
Select the product, choose size/quantity, add to cart and proceed to checkout. Provide a local Purnia delivery address and complete payment. We'll send confirmation via email and show order status in your account orders page.
Can I cancel or change my order? Orders
You can request cancellations or address changes before the order is dispatched. Contact support immediately with your order number. Once dispatched, changes depend on the local courier and may not be possible.
Where do you deliver? Delivery
We deliver only within Purnia district (Bihar). Use the pincode checker on the Shipping page to confirm if your area is covered.
Do you provide tracking links? Delivery
No — we do not publish carrier tracking links. Order stage and delivery updates are available from your account orders page. We'll also email you when the order is dispatched.
How do returns and refunds work? Returns
If an item arrives damaged or missing, report it to the delivery agent at handover and ask them to note it on the receipt. Photograph the damage and email champalalandsons@gmail.com with your order number. We’ll investigate and process refunds/exchanges per our Returns policy.
Can I return an item for change of mind? Returns
We generally do not accept returns for change of mind unless specified on the product page. Items must be unworn, unused and in original packaging. See our Returns page for exceptions.
How do I choose the right size? Sizes
Each product page contains a size guide with measurements. If you're between sizes, consider the fit description (slim/regular/relaxed). For help, send us your measurements and the product SKU and we’ll advise.
How should I care for my clothes? Care
Follow the care label on each garment. As a general rule: gentle machine wash cold, line dry, and avoid harsh bleaching. For delicate fabrics (silk, linen blends) hand wash or dry-clean.
Which payment methods do you accept? Payments
We accept UPI, debit/credit cards, net banking and Cash on Delivery (COD) for local deliveries within Purnia. Payment options appear at checkout.
When will I be charged? Payments
Card/UPI payments are charged immediately on successful checkout. For COD, payment is collected by the delivery agent at handover.
How do I view my order status? Account
Sign in and go to Account → Orders to see the live stage for each order (processing, dispatched, out for delivery, delivered). We also email updates for important stage changes.
I didn't receive my order confirmation email — what do I do? Account
Check your spam/junk folder first. If missing, sign in to your account to confirm the order or contact support with your order number and email used to place the order.
Where can I find your policies (privacy, returns)? Policies
Our Returns & Refunds and Shipping & Delivery pages are linked in the footer and in Quick Links in the Help card. For privacy and data handling, see our Privacy Policy page.
How do I contact support? Support
Email: champalalandsons@gmail.com (use the Email support button to copy & compose) or call +91 70706 06600. Support hours: Mon–Sat, 10:00–21:00 Purnia time.