Clear, fair and practical: how to inspect deliveries, report damaged or missing items, and request an exchange or refund. Read the steps below so we can help quickly.
Last updated: 2025-10-01
What you must do at delivery
1
Open & inspect the package in the presence of the delivery agent.
Do not sign for the delivery until you have checked the items. Inspect for damage, defects, missing items and verify they match your order. If you notice any issues, ask the agent to record them on the receipt.
2
Report problems and get them recorded.
If an item is damaged, defective or missing, ask the delivery agent to write the issue on the delivery receipt or carrier device. We will prioritize cases with a delivery note recorded at handover.
3
Take photos and keep evidence.
Photograph the packaging, item and damage clearly. Keep any packaging and delivery paperwork — you may be asked to provide these when submitting a claim.
Important: If you accept the package without reporting problems to the delivery agent and sign that the delivery was OK, we may not be able to accept a later return or refund request except in exceptional cases (e.g., confirmed courier error or successful investigation).
How returns, exchanges & refunds work
Eligibility
Items reported at the time of delivery as damaged, defective or missing are eligible for return, exchange or refund. Items that are worn, altered or returned without supporting proof may be declined.
Timeframe
Report issues to the delivery agent at handover. After confirming the agent recorded the issue, submit your request via email within 48 hours for the fastest processing.
Exchange
Where possible we will replace the item with the same SKU. If unavailable we will offer an alternative or a refund.
Refund method
Refunds are issued to the original payment method where possible. For cash/other offline payments we will coordinate a bank transfer or store credit per your preference.
Processing time: Once we receive all required evidence and confirm the delivery note, refunds or exchanges are processed within 5–10 business days depending on the payment provider and bank.
How to submit a return or refund request
Ensure the issue is recorded on the delivery receipt by the agent at handover.
Take clear photos of the damaged packaging, product and delivery receipt (if available).
Email champalalandsons@gmail.com with subject Return request — Order #YOUR_ORDER_ID and attach photos and a short description.
We will reply within 1–2 business days with instructions and (if required) a return shipping label or a courier pick-up time.
Keep all packaging and the damaged item until the case is closed.
Note: If you cannot get the delivery agent to record the problem, take photos and contact us immediately. We'll investigate with the courier but acceptance is not guaranteed if there is no delivery note.
Exceptions & what we cannot accept
Returns for change of mind after you accepted delivery without noting any issue.
Items returned without original packaging or that are clearly used/worn (unless delivered damaged).
Products with a hygiene seal that has been opened (where the seal is required) unless faulty on arrival.
Some product categories (e.g., made-to-order fabrics or specially cut yardage) may be non-returnable — such restrictions will be shown on the product page before purchase.
FAQ
If you accepted the parcel without recording the issue with the delivery agent we may be limited in what we can do. Contact us immediately with photos and we will investigate — acceptance is not guaranteed unless the agent logged the fault at delivery.
After we approve a refund, it typically takes 5–10 business days to reach your account depending on the payment provider and bank. We'll email you an update when the refund has been issued.
In most cases we ask for the item to be returned so we can inspect and process the refund. If the item is low-value or unsafe to ship we may issue a refund without a return at our discretion.
Policy summary
Report problems to the delivery agent at handover and have them note it on the delivery receipt. Take photos and email champalalandsons@gmail.com with your order number. We will process eligible returns, exchanges or refunds within 5–10 business days after receiving all required evidence.
