Order Processing & Cutoffs
Most orders are processed within 6–12 hours on business days. Orders placed before 2:30 PM IST are eligible for same-day dispatch where available. Orders after the cutoff will be processed the next business day.
Same-Day Processing
Orders before 2:30 PM IST are processed on the same business day when possible
Business Days
Monday to Saturday (excluding public holidays). Weekend orders processed on next business day
Delivery Area
Exclusive service within Purnia district. Use pincode checker to verify serviceability
Delivery Options
Choose the delivery speed that works best for you
| Service Type | Delivery Time | Details |
|---|---|---|
| Standard | 1–3 Business Days | Local delivery within Purnia district at standard rates |
| Express | Same Day / Next Day | Available in selected areas for an additional fee |
Delivery charges are calculated at checkout based on your location and selected service. Fees vary by delivery area within Purnia district.
Order Tracking
Track your order status in real-time from your account's order page. You'll receive updates at each stage: Order Placed → Processing → Dispatched → Out for Delivery → Delivered.
Need Shipping Support?
Our team is here to help with any delivery questions or concerns
Email SupportIf your order shows as delivered but you haven't received it, please check with household members or neighbors first. Then contact us with your order number for assistance.
Frequently Asked Questions
Orders placed on business days are typically processed and shipped within 6–12 hours. Orders before 2:30 PM IST may ship the same day. Weekend and holiday orders are processed on the next business day.
No, we exclusively serve Purnia district in Bihar. We only accept and deliver orders within this area. Use our pincode checker to verify if your location is serviceable.
Address changes are only possible before dispatch. Contact our support team immediately with your order number. Once dispatched, address modifications depend on our delivery partner's policies.
Inspect your package upon delivery. If damaged, photograph the packaging and contents immediately. Contact us within 24 hours with photos and your order number. We'll arrange a replacement or refund.
Log in to your account and visit the Orders page. You'll see real-time status updates for all your orders including current location and estimated delivery time.
Sustainable Packaging
We use minimal, recyclable packaging materials wherever possible and work with reliable local carriers to ensure your fabrics arrive in perfect condition. Please retain packaging until you've inspected your items.